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FAQs

1.acknowledgement of order

What is the order confirmation process?

Customer inquiry quotation order obtaining production order placing business approval production notice issuing inspection basic document preparation commodity inspection shipment

What is the MOQ?

MOQ: 2pcs

Lead time of bulk cargo and bulk cargo?

Bulk cargo less than 50 sets are available, and bulk cargo generally does not exceed two months

What is the packing method?

Wooden case

What is the mode of transportation?

We have sea, air, rail and other transportation methods

What is the payment method?

T/t,Letter of credit,PayPal

Can I get a sample?

Yes, please leave your contact information and our online sales will contact you soon.

How do I know whether you've shipped my order or not?

Tracking No. will be offered as soon as your order be shipped out. Before that, our sales will be there to check the packing status, photo you the done order and let you know the forwarder picked it up.

2.Product+service

How to guarantee the product quality and its cycle?

Our products have a five-year warranty period, and a variety of life-long product services

What kind of certificates your products have?

Our battery products have acquired UN38.3, CE, MSDS, ISO9001, UL certificates, which is able to satisfy most country’s importing requirements.

Accept OEM and ODM??

Yes

How much traceability is there?

Each batch of products can be traced back to the supplier and production team according to the production date and batch number, so as to ensure that any production process is traceable and ensure the product quality from the source.

Is there a system wide solution?

We have a solution that can provide you with the whole system for free

3.R&D and production capacity

How about R&D capability?

There are 15 people in our R&D department, 8 of whom participated in large-scale customized bidding projects such as China Southern Power Grid. In addition, our company has established R&D cooperation with 18 universities and research institutions in China. Our flexible R&D mechanism and excellent strength can meet customer requirements.

What is the production process?

We have a strict product development process:

Product creativity and selection → product concept and evaluation → product definition and project plan → design, research and development →Product test and verification → put on the market

What are the quality control equipment and processes?

The quality control equipment includes the machine, rotating mechanism, fixture, CCD industrial camera, two axis manipulator, probe, code scanner, etc. The process is as follows: routine quality inspection according to SOP and SIP documents → MSA measurement → CTO identification → IPQC patrol inspection → cycletime and UPH monitoring and improvement

What is the annual capacity?

1.2GWH

4.Supply chain

What are the brand partners of the cell?

Eve and CATL

What batteries do you sell?

Solar energy battery, marine boat battery, golf cart battery, car jump starter, battery cell and power battery packs.

Can you provide battery kit?

Yes, please let us know your detailed need, we can provide battery kit for you, which will help you to save more time and money.

What is the supplier's standard?

We attach great importance to the quality, scale and reputation of suppliers. We firmly believe that long-term cooperation will bring long-term benefits to both sides.

5.Service team

What is a 24-hour Q&A email?

support@voltupbattery.com

Supporting professional technical team guidance and after-sales service?

We have 24-hour customer service for you